Responsible Gaming
Gaming Should Be Fun, Not Financial
At Royal Reels NZ, we believe that online gaming should be an entertaining activity, not a way to earn money or solve financial problems. While we provide access to exciting gaming experiences, it's crucial to understand that the house always has an edge. Please gamble only with money you can afford to lose and treat it as the cost of entertainment.
Age Verification
Online gaming in New Zealand is strictly for players aged 18 years and over. We are committed to preventing underage gambling and maintain robust age verification procedures. If you are under 18, you must not access or use gaming services on our site.
Warning Signs of Problem Gambling
If you recognize any of the following behaviours in yourself or someone you know, it may be time to seek help:
- Chasing losses: Trying to win back money you've lost by gambling more
- Hiding gambling: Being secretive about the amount of time or money spent gaming
- Neglecting responsibilities: Missing work, school, or family commitments due to gaming
- Increasing stakes: Needing to bet more money to achieve the same level of excitement
- Failed attempts to cut down: Repeatedly trying and failing to reduce gaming activity
- Borrowing to gamble: Using loans, credit cards, or other borrowed funds for gaming
- Gambling when upset: Using gaming to escape problems, stress, or negative emotions
- Relationship strain: Gaming causing conflict with family, friends, or partners
- Financial difficulties: Experiencing debt or financial hardship as a result of gaming
- Withdrawal symptoms: Feeling anxious or irritable when unable to gamble
Self-Help Tools & Safer Gaming Features
We offer several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount of money you can deposit within a specified timeframe
- Loss Limits: Establish a cap on the amount you're willing to lose in a day, week, or month
- Reality Checks: Receive periodic reminders during gaming sessions about how long you've been playing and how much you've spent
- Session Time Limits: Set automatic session timeouts to help manage your gaming duration
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing gaming services
- Account Cooling Off: Take a break from your account for a specified period
We encourage you to use these tools proactively to maintain healthy gaming habits.
Support Organizations & Help Resources
If you're struggling with problem gambling, help is available. The following organizations provide confidential support:
New Zealand
- Problem Gambling Foundation (New Zealand): Free and confidential support for problem gambling. Visit www.pgf.nz or call 0800 664 262
- Gamblers Anonymous New Zealand: Support meetings and peer assistance. Visit www.gamblersanonymous.org.nz
International Resources
- GamCare (UK): www.gamcare.org.uk
- GamStop (UK): www.gamstop.co.uk
- Gambling Help Online (Australia): www.gamblinghelponline.org.au
- Responsible Gambling Council (Canada): www.responsiblegambling.org
- National Council on Problem Gambling (US): www.ncpgambling.org
Need Help? Take Action Today
If you believe you may have a problem with gambling, please reach out for help immediately. Problem gambling is a real issue, but it is treatable, and support is available. There is no shame in seeking assistance — many people have overcome gambling problems with the right support.
Contact the Problem Gambling Foundation (New Zealand) at 0800 664 262 or visit www.pgf.nz for confidential help.
Disclaimer: This Responsible Gaming information is provided for educational purposes only. It is not a substitute for professional medical or psychological advice. If you or someone you know is struggling with problem gambling, please seek professional help from a qualified healthcare provider or the support organizations listed above.